At Dimensions Technologies, we are committed to helping businesses unlock smarter ways of working, with tools that deliver clarity, efficiency, and flexibility. We are excited to share several powerful new enhancements to the Dimensions suite each designed to simplify operations and maximise value for our partners and customers.

Enhanced Historic Reporting with Child Fields

We’re proud to introduce the configurable Child Field option to some of our most popular reports. This enhancement provides a new level of granularity, giving businesses clearer insights into agent performance and queue activity.

Key benefits include:

• Granular Insights – Drill down into specific agents or queues for a detailed understanding of performance.
• Customisable Reporting – Select the Child Field that best aligns with your business needs.
• Seamless Scheduling – Reports can be scheduled and emailed in Excel format, ensuring teams receive data when they need it.

This added flexibility allows organisations to make more informed decisions with historic data that is now even more structured and actionable.

Automating Workflows with the Disposition Webhook

Our new Disposition Webhook for the Dimensions Web Client transforms the way post-call actions are handled. With this capability, call outcomes can automatically update CRMs and third-party platforms, eliminating manual intervention.

Highlights include:

• Customisable Data Fields – Every field sent via the webhook can be tailored to your requirements.
• Third-Party Integration – Automatically push call dispositions to CRM systems and other platforms.
• Call Recording Links – Direct playback URLs included where available for quick review and auditing.

This innovation streamlines workflows, ensures accurate data sharing, and improves operational efficiency—helping businesses get more from every call.

Cisco & Avaya Zero-Touch Provisioning

We’re delighted to announce that Cisco and Avaya handsets are now supported by Dimensions’ Zero-Touch Provisioning. By simply entering a phone’s MAC address, devices will automatically configure themselves on startup, ready to be centrally managed.

Benefits include:

• Centralised Directories – Maintain company contacts in one location, accessible across all devices.
• Consistent Keymaps – Configure keys and shortcuts centrally, saving time and ensuring uniformity.
• Effortless Hardware Migration – Extend the life of legacy Cisco and Avaya phones by seamlessly integrating them into a modern cloud environment.

This means organisations can retain existing investments while enjoying the advantages of simplified cloud communications.

Meet Us at Contact Centre Expo 2025

We are thrilled to announce that Dimensions will be exhibiting at the Contact Centre Expo 2025, alongside our 3CX distribution partner, Fuse 2.

Visitors to our stand can expect:

• Live Demonstrations of the complete Dimensions suite for 3CX.
• Exclusive First Look at upcoming AI-powered features designed to make contact centres smarter.
• Expert Guidance from both the Dimensions and Fuse 2 teams.

This is the perfect opportunity to experience how Dimensions is shaping the future of cloud communications.

About Dimensions Technologies

Dimensions Technologies is a communications SaaS provider dedicated to empowering businesses in the digital age. With a strong focus on innovation, customer satisfaction, and reseller support, we deliver the tools needed to optimise communications and operations.

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For more information, please contact:

Bill Perkins
✉️ [email protected]
☎️ +44 333 242 0042