Real-Time Insights at Your Fingertips

At Dimensions Technologies, we’re proud to unveil the Dimensions Personal Dashboard — a transformative new tool designed to empower agents with unmatched visibility and control over their calls and customer interactions in real time.

Built with the frontline user in mind, the Personal Dashboard puts powerful, intuitive tools right at your fingertips. From monitoring live queues to optimising call categorisation, the dashboard equips agents and teams to perform at their best.

Key Features Include:

• Real-Time Visibility
  Instantly see calls waiting, abandoned calls, and agent availability with clear visual indicators.

• Customisable Tiles
  Choose from four powerful tiles including company-wide metrics, call filters, and queue views—tailored to your role or team.

• Smarter Call Categorisation
  Easily assign call dispositions and get alerted to any calls that haven’t been categorised.

• Abandoned Call Tracking
  Never miss a lead. Filter and prioritise abandoned calls for timely follow-up.

• Flexible Queue Membership
  Agents can opt in or out of queues when allowed, giving teams agility while admins stay in control.

• Insightful Reporting
  Access real-time dashboards and dive deep into historical performance trends—all fully configurable to fit your business needs.

Whether you’re a user customising your workspace or an admin setting company-wide controls, the Personal Dashboard adapts to how you work.

At Dimensions Technologies, we remain committed to developing tomorrow’s conversations. The new Personal Dashboard is just one more way we’re helping businesses thrive in today’s digital-first world.

📞 Want to learn more?

Email: [email protected]
Phone: +44 333 242 0042
Web: dimensionstechnologies.com

Dimensions Technologies — Real-Time Communication. Real Results.