Analytics Feature Focus - Call Tagging


In this release update, we are excited to highlight our analytics feature focused on call tagging. This powerful tool enables you to drive productivity, gain valuable insights, and enhance customer service. Let’s dive into the details!

Performance Tracking: Drive Productivity with Live KPI Updates

Dimensions Technologies understands the importance of tracking key performance indicators (KPIs) in real-time. Our customizable tags simplify the tracking of sales and appointments, enabling supervisors and team members to stay up to date and motivated. With live updates displayed on Wallboards and Dashboards, manual data entry becomes a thing of the past. You can easily tag calls from your desktop or phone with a simple button press, streamlining your workflow and eliminating errors.

Call Categorization: Add Context to Your Data

Organizing and classifying calls is vital for in-depth analysis. Our call categorization feature effortlessly categorizes customer communications based on their unique requirements. By analyzing different call traffic types over time, you can gain actionable insights, identify trends, patterns, and emerging customer needs. With auto attendant responses and customizable disposition codes, calls can be categorized automatically or with added context from users, ensuring flexibility tailored to your specific requirements.

Post Call Survey: Enhance Service with Empowering Insights

Implementing post-call surveys is a powerful tool for understanding and meeting customer needs. With Dimensions Technologies, you have access to out-of-the-box implementation of post-call surveys. These surveys can be initiated manually or automatically by the phone system, providing an efficient and seamless feedback collection process.

Post Call Survey Results: Real-Time Feedback for Exceptional Experiences

With our post-call survey feature, you gain valuable insights into customer satisfaction. Customers can provide feedback immediately after their call is completed, enabling you to enhance service, improve satisfaction, and drive business growth. The survey results offer real-time customer feedback, allowing you to identify service gaps, enhance loyalty, and retain customers by providing exceptional experiences.

Benefits of Dimensions Technologies:

By incorporating Dimensions Technologies into your workflow, you can enjoy several benefits, including:

  • Real-time customer feedback: Gain immediate insights into customer satisfaction and adjust your service accordingly.
  • Insight into satisfaction: Understand customer preferences and pain points to anticipate trends and provide personalized experiences.
  • Identifying service gaps: Identify areas where improvements can be made to enhance overall service quality.
  • Enhancing loyalty and retention: By addressing customer needs promptly and effectively, you can foster long-term loyalty and retention.

Dimensions Technologies continues to innovate and provide cutting-edge solutions to optimize customer experiences. With call tagging, you can streamline your operations, gain actionable insights, and deliver exceptional service. Stay ahead of the competition by leveraging the power of Dimensions Technologies.

Explore our website for more information and start transforming your business today!

Download Newsletter