Dimensions Live Call Analytics Now Available on 3CX
Elevating Communication Analytics with Dimensions Analytics on 3CX
In today’s fast-paced business landscape, having real-time insights into communication data is crucial for making informed decisions. Dimensions Technologies is proud to introduce an enhanced integration with 3CX, taking the capabilities of Dimensions Analytics to new heights.
Key Features of Dimensions Analytics on 3CX
Fully Customizable Dashboards/Wallboards
Users can create personalized dashboards tailored to their specific business needs. Live call data is presented in a visually intuitive format, enabling quick and informed decision-making.
Gain deep insights into call volumes, customer experience, and user performance. Identify trends, patterns, and areas for improvement through advanced analytics.
Generate detailed reports on call metrics to track performance over time. Tag data with customer or process-related information for contextual analytics.
User availability control directly from the dashboard provides supervisors a single interface to monitor and manage their teams.
Recording playback with configurable permissions offers streamlined secure access to voice data. This integration not only boosts the capabilities of Dimensions Analytics but also opens new reseller channels for Dimensions Technologies. 3CX resellers can leverage this powerful analytics solution to tap into new verticals, providing clients with unparalleled insights into their communication systems.
Elevated User Experience
Dimensions Technologies believes that this integration with 3CX will not only enhance the user experience for existing 3CX customers but also attract new clients seeking a comprehensive communications platform with advanced analytics.
About Dimensions Technologies: Dimensions Technologies is a communications SaaS provider dedicated to delivering cutting-edge communication tools that empower businesses to thrive in the digital age. With a commitment to innovation and customer satisfaction, Dimensions Technologies is a reseller-focused business offering unrivaled channel support.
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